Most helpful client reviews
25 of 26 people found the following review helpful.
A mixed bag of good and bad news
By Mick
Unit has a outstanding display, is accurate, and easy to navigate, fast response time recognizing movements, but. . .
The optional maps are very inadequate for my fishing interests. Too few lakes, don't even have drifting nav aids along northern Lake Huron, no water depths there either.
I am finelooking computer savvy, but it's taken me over a month to get the file scheme and POI's/geocaches organized and working right. I'm not sure what is going on with the "computer style" filing system, but while it is a good idea, it appears unreliable, with files mysteriously disappearing, only now and then reappearing. There may be something when it comes to the set up or use of the device I havne't figured out yet, and the aid web internet website is useless.
Here is an example of the problems: I couldn't get my computer to recognize the unit (USB connection). I tried and tried everything I knew, and at long last tried their phone support. I kept getting put on hold for long periods, then at last called their sales number for a RA to return it. I said I either necessitated to return it or get a computer expert to support me. They got me a computer expert who expended over 45 minutes with me to no avail. I ultimately inadvertently disconnected the phone line, waited 15 minutes for her to call me, she didn't, so I called again. I asked for the same person, but the person on the line said she would connect me but wanted to ask a question first: "In what direction is the USB cord going out of the connection to the GPS, all over the unit or out away from the unit?" I said away from the unit. She said reverse it. I did and the computer recognized it in an instant, and has each time since. Why will have to a cord be installable in two directions, work only in 1?
23 of 24 people found the following review helpful.
Unreliable; client "service" a joke
By Flat Six
Unreliable pile of 'you-know-what'. Worked fine for with regards to 2 months then refused to power up. Fresh batteries, no go. Called client "service". Outsourced call center to India; rep followed generic script telling me to: 1) use lithium-ion batteries, and 2) press "power + NAV" simultaneously. As suspected, phony advice. Fresh batteries metered out to 1.62 volts each / 4.84 volts total. Yes, I tried lithium-ion batteries anyway. Still no-go. Am still waiting for Magellan/Thales to respond. Am still owner of undependable GPS. Still have in regards to $400 invested in unit plus software and maps. Still kicking myself for buying a Magellan product. Don't do it. Really -- don't do it.
17 of 18 humans found the following review helpful.
Poor Service
By mike
I purchased this and necessitated a heap of help understanding the software. Confusing websites. When you call, you can't comprehend the service humans who speak English very poorly. It's a real headache to figure out what they are saying. Magellan is not a customer-friendly company, and they don't seem to say much more than scripted comments. I just didn't like dealing with Magellan.
The unit worked well until the SD cover broke off. Battery compartment is hard to remove to get to the SD card. I returned the GPS to the store for a refund and am attempting to figure out what to buy next. Maybe I will have to wait for a company that will make their GPS Mac compatible. The GPS industry overall seems ten years behind the times on dealing with the public.
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